We have a 30-day return and refund policy. We are unable to provide you with a complete refund or exchange if 30 days have gone by since your purchase.

Your item must be unused and in the same condition as when you received it in order to be eligible for a return. Additionally, it needs to be in its original packing. This is not applicable to any custom-made goods. Our business has a repair before refund policy. We have the legal right to pick up, fix, or swap out any custom-made goods under the Online Trading Law. This is up to us.

A. Defective Items

In the event that the company causes a flaw in the goods, we will provide you with the necessary choices, which may include a repair, replacement, or partial refund. The Purchaser will not get reimbursement if he decides to fix any defects himself or with the help of a third party and the Company is not given a reasonable chance to do so.
23. In order to determine whether the goods have been installed, used, maintained, stored, or serviced correctly, the Company retains the right, in consultation with the Purchaser, to request an Independent Inspection of any purportedly defective products or to conduct an inspection that is mutually agreed upon. If the products have not been utilized, installed, maintained, stored, or serviced correctly, the company retains the right to charge for any reasonable expenses.
24. As soon as the goods are delivered, the buyer must inspect them before removing any existing windows and doors or starting any installation. Any defect, damage, or missing products should be reported to the company in writing as soon as possible. This can be done by email (info@iglass.london, sales@iglasslondon.co.uk) or by postal mail to Customer Services, Unit 9B, Sterling Industrial Estate, Rainham Road South, Dagenham, Essex. RM10 8TX. Before an issue is fixed, we will ask for pictures that clearly show it in order to identify its cause. Please include your order in the correspondence with the invoiced customer (identified person on order).

number in order for us to find your order. Without a job number, the problems will take longer to resolve.

B. During Installation

We advise that the installation of the provided goods be done by a qualified or competent individual. Before starting or planning installation, please make sure you have read and comprehended the general instructions included with the delivery for fitting the goods. If in doubt, please use the following options to get in touch with the company’s customer service department.

The installer may need to make small adjustments according to on-site handling, installation techniques, and the kind of opening the items are being fitted into.

The Company may make modest technical adjustments to the Purchaser’s product specifications that do not negatively impact the product’s functionality or appearance and do not impact the pricing. Any significant modifications will be communicated to the buyer and must be authorized by them, failing which the buyer will receive a complete refund from the business.

Before starting your installation or hiring someone else to do it, please make sure the products have been delivered, inspected, and their sizes and design specifications verified. Verify that every part is there and in working order so that, in the unlikely event that any parts are missing, incorrect, or damaged, you can give us enough time* to schedule the delivery of the replacement parts before you start the installation, confirm the date of assembly, or hire a third party to do it. (*Note that if replacement components are in stock, a suitable turnaround time would normally be one to two weeks; if orders or manufacturing are required, the turnaround time will be higher. If you decide to hire a third party to do the installation, please make sure you provide them enough time to inspect and become acquainted with the materials before setting an installation date.

C. Order Modifications and Refunds

Although this purchase may be canceled, all expenses incurred by the company up to the point of cancellation, including but not limited to the manufacturing of the items, will be charged because all windows, doors, and other products are made to the buyer’s specifications and cannot be resold. You will get a complete refund if you decide to cancel your order within 24 hours after paying. Any cancellations must be clearly stated in writing and sent to info@iglass.london sales@iglasslondon.co.uk.

Because each item is unique, the buyer will be responsible for paying for any and all order modifications. This fair fee will alter based on the type of change and how far along the original order was before any changes were made. The company’s expenses go beyond those associated with physical production and manufacture.

The buyer must request in writing that the purchase be put “on hold” so that the company doesn’t proceed with any more procedures if they realize they need to modify their order, regardless of how much of a modification is necessary. Only until the buyer acknowledges their modifications will the order be removed from “hold.”

The following working day will mark the beginning of the turnaround period once the Company has been notified by the Purchaser of any changes to the order. Depending on the kind of adjustments done, the turnaround time may vary. The buyer will be informed of the turnaround time in these situations.

Accountability

This Agreement will be terminated if any of its terms or other provisions are found to be unlawful, invalid, or incapable of being enforced by any law, regulation, or public policy. Nevertheless, this Agreement’s other terms and conditions will still be fully enforceable.

We will email you to let you know that your returned item has been received once it has been received and examined. We will also let you know if your refund has been approved or denied.

Within a predetermined number of days, if you are accepted, your refund will be processed and a credit will be automatically credited to your credit card or original payment method.

Refunds that are absent or delayed

First, check your bank account once again if you haven’t received your return yet.

Next, get in touch with your credit card company. It can take a while for your refund to be posted.

Next, call your bank. Before a refund is posted, there is frequently a processing time.

Please contact us at {info@iglass.london} if you have completed all of these steps and have not yet received your refund.

Things on sale

Refunds are only available for regular priced items. There are no refunds for sale items.

Items are only replaced if they are broken or faulty. Please email sales@iglasslondon.co.uk  if you need to swap it for the identical item, and send your item to:

In order to return your product, you must first get in touch with us to get permission to do so. Once you have that authorization, we will provide you with the necessary paperwork.

If you want to return an item, you will have to cover the cost of shipping yourself. The cost of shipping is not refundable. The cost of return postage will be subtracted from your refund if you are eligible for one.

The time it takes for your replaced merchandise to arrive may differ depending on where you reside.

You might think about getting shipment insurance or using a trackable delivery service if you are returning more costly things. We cannot promise that your returned item will reach us.

Email us at info@iglass.london if you have any questions about returns or refunds.