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Contact Details:
iGlass Windows and Doors
Unit 9B, Sterling Industrial Estate, Rainham Road South, Dagenham, Essex. RM10 8TX
Phone Number: 073877911055
E-mail: info@iglass.london

1 Introduction

1.1 You (you/Purchaser) and iGlass Windows and Doors  (we/us/our/Company) agree to these terms.

1.2 By placing an order for our services, including any goods, you agree that these Terms and Conditions (Terms), which are also mentioned in any estimate you get from us, will govern how these services are delivered. Do not order anything or services from us if you disagree with these terms.

1.3 All measurements and designs provided to the company are the responsibility of the buyer, who is the individual or their agent making the purchase on their behalf.

1.4 Every order is customized and built to order.

2 Contractual Basis

2.1 Neither the services’ description nor any broad estimations we provide you with represent a formal offer to purchase the services. A legally binding agreement for the supply of goods and/or services will be formed between us and will be governed by these Terms (Contract) if we send you a quote, which is a contractual offer to provide the goods and services that will be accepted upon your payment of the accompanying invoice.
2.2 In order for us to update the quote appropriately, you must make sure it is correct and full and notify us right once of any mistakes before it is accepted. After the contract has been entered into, it cannot be changed in any way, including the description of the services or the costs, unless the buyer and the company agree in writing. Any such adjustments could result in additional costs. Please refer to the explanations under Schedule 2 if you have any questions, or get in touch with us for further details.

2.3 Unless we specifically withdraw them sooner, all quotes are valid for fourteen (14) days after the indicated date.

3. When Buying Items

3.1 All measurements must be provided in metric units. At the time of order, all designs are shown as they appear from the outside.

3.2 Because glazing must be supplied separately for human handling, all units are delivered to the site unglazed.

3.3 Only after being verified in writing (email is adequate) will orders and modifications to orders be accepted and legally binding.

4. Fees

4.1 Supply of Goods only: To place an order, full payment is required. Orders cannot be handled until payment has been received.

4.2 Supply of Goods and Installation: To place an order, a 50% deposit is required. The full amount owed must be paid as soon as the job is finished. All card information associated with the job will be stored, and following completion, the card may be automatically charged for the remaining amount.
4.3 If you are using a credit or debit card to pay for the goods we are delivering to you, it must either be registered to the delivery address, have passed a 3D secure check (also known as “verified by Visa” or something similar, which is only possible with online payments), or be paid with a chip and pin at our Doncaster branch. Another option for payment is a bank transfer.

4.4 If you are collecting, you can pay with a credit/debit card using Chip and Pin or cash (precise change).
4.5 Bankers’ drafts, checks, or printed building society Since checks can be fraudulent, they are not regarded as cleared funds and must be received by us at least 10 working days prior to delivery or pickup.

4.6 After the company notifies the buyer that the products are prepared for pickup or delivery, payment must be made within a month.
4.7 If, as a business, you have not paid the fees in full and on time in accordance with these terms and there is no valid dispute regarding our delivery of the goods or services, we will charge interest at a rate of 8% annually above the Bank of England base rate until the payment is made in full. This includes charges for the first twenty-eight (28) days that the payment has been behind.
4.8 If you are an individual and payment is not made in full and on time in accordance with these Terms and there is no valid dispute regarding our delivery of the goods or services, we will charge you interest at the rate of 10% per month until the payment is made in full. This includes charges for the first twenty-eight (28) days that the payment has been behind.

5 Pickup & Delivery

5.1 We only deliver to the curb.

5.2 On the day of delivery, you must make sure that someone is accessible all day who can help the truck unload the items when they arrive. Since we only send one driver, they must be able to lift objects weighing up to 25 kg. Because of the safety regulations for manual handling, all units and panels are delivered to the site without glazing.

5.3 Please call 073877911055 to schedule a collection.
5.4 You will be informed of a collection date if you are picking up your items. Kindly bring a copy of your order confirmation along with your ID and order number. Without a legitimate form of identification, such as a passport, driver’s license, or debit/credit card, we are unable to distribute products. Our collection time policy is equitable.

5.5 Unless otherwise agreed, all items must be picked up within 28 days of the specified collection date. Following this period, we might impose a storage fee or, if necessary, dispose of the materials. We won’t be responsible for unsuccessful collections.
5.6 Under this arrangement, time will not be of the essence. On the “anticipated delivery date” (which appears on your copy of the order confirmation if you have selected a delivery date before this is printed) or within the “delivery within approximately” timeframe (which appears on your copy of the order confirmation if no specific date has been selected yet), we always make every effort to deliver. We will get in touch with you to reschedule your delivery date within a fair amount of time if something unforeseen causes a delay. If a delivery is delayed, we cannot be held accountable for any expenses or damages.
5.7 Before we actually deliver, we will get in touch with you to schedule a delivery date. For any inquiries regarding the date of delivery, please contact our dispatch service at 073877911055.

5.8 Because our vehicles travel throughout England, Wales, and Scotland, we are unable to provide timely delivery. On the day of delivery, deliveries may take place from 7:00 am to 7:00 pm. The day before and the morning of your delivery, we will assign you a two-hour time frame and an update time slot, respectively. When the driver is about an hour away from your position, you will be able to view their real-time location.
5.9 The items might be sent back to our manufacturer for the buyer or his agent to pick up if they don’t show up for the scheduled delivery. If another delivery is needed, it can be scheduled; however, the cost will start at £80.00 and go up to £100, depending on how many goods are bought.
5.10 Upon delivery, the buyer or his agent will assume all risks associated with the items. We will not be held responsible for any items that are relocated from the original delivery location. You agree that we will not provide a warranty or other after-sales service for any things you hand over to a shipping agency because we do not support international shipping. Upon our delivery, the agent or the recipient must inspect every item.

6. Broken Items

6.1 In the event that the company causes a flaw in the goods, we will provide you with the necessary choices, which may include a repair, replacement, or partial refund. The Purchaser will not get reimbursement if he decides to fix any defects himself or with the help of a third party and the Company is not given a reasonable chance to do so.
6.2 In order to determine whether the goods have been installed, used, maintained, stored, or serviced correctly, the Company retains the right, in consultation with the Purchaser, to obtain an independent inspection of any purportedly defective products or to conduct an inspection that is mutually agreed upon. If the products have not been utilized, installed, maintained, stored, or serviced correctly, the company retains the right to charge for any reasonable expenses.
6.3 Prior to removing any existing windows and doors or starting installation, the buyer must inspect the products as soon as it is practically possible after delivery. Any fault, damage, or missing items should be reported to the company in writing as soon as possible. This can be done by email to support@iglasslondon.co.uk or by mail to Customer Services, iGlass windows and doors, Unit 9B, Sterling Industrial Estate, Rainham Road South, Dagenham, Essex, RM10 8TX. Before an issue is fixed, we will ask for pictures that clearly show it in order to identify its cause. In order for us to find your order, the invoiced client (identified person on order) must get in touch and provide your order number. Without a job number, the problems will take longer to resolve.

7. Setup

7.1 In the event that you choose not to hire us to install the components, we advise that a qualified or capable individual do so. Before starting or planning installation, please make sure you have read and comprehended the general instructions included with the delivery for fitting the goods. If in doubt, please utilize the procedures listed in clause 6.3 of these Terms to get in touch with the company’s customer service department.

7.2 The installer may need to make small adjustments due to on-site handling, installation techniques, and the kind of opening the items are being fitted into.
7.3 The Company may make small technical adjustments to the Buyer’s items’ specifications that won’t negatively impact their functionality or appearance or have an impact on the cost. Any significant modifications will be communicated to the buyer and must be authorized by them, failing which the buyer will receive a complete refund from the business.

7.4 Please make sure that the items have been physically delivered, inspected, and verified for dimensions and design details before starting your installation or contracting a third party to do so.Verify that every part is there and in working order so that, in the unlikely event that any parts are missing, incorrect, or damaged, you can give us enough time* to schedule the delivery of the replacement parts before you start the installation, confirm the date of assembly, or hire a third party to do it. (*Note that if replacement components are in stock, a suitable turnaround time would normally be one to two weeks; if orders or manufacturing are required, the turnaround time will be higher. If you decide to hire a third party to do the installation, please make sure you provide them enough time to inspect and become acquainted with the materials before setting an installation date.

 8. Modifications to the Agreement

8.1 Because each item is unique, the buyer will be responsible for paying for any and all order modifications. This fair fee will alter based on the type of change and how far along the original order was before any changes were made. The company’s expenses go beyond those associated with physical production and manufacture. If an order needs to be changed after the first 24-hour window has elapsed, we reserve the right to charge an extra £25 administration fee.
8.2 The buyer must request in writing that the purchase be put “on hold” so that the company doesn’t proceed with any more procedures if they realize they need to modify their order, regardless of how much of a modification is necessary. Only until the buyer accepts any changes in writing will the order be removed from “hold.” Dates for any anticipated performances will be extended appropriately.

9. Cancellation and withdrawal
9.1 If you violate any of the following terms, we may terminate the contract at any time by sending you a written notice:

9.1.1 You fail to pay us fees when they are due, and you continue to fail to do so after we inform you that they are due within five business days; and/or

9.1.2 You refuse to let us undertake an installation on your property within a reasonable amount of time.

9.2 You have no legal right to cancel or change your mind once the contract has been created because it is for the provision of bespoke products and services.
Therefore, unless otherwise specified in Clauses 9.3 and 9.4 below, neither you nor your company have the right to terminate the contract.

9.3 Should you decide to terminate the agreement within 24 hours of placing your order, we will accept the cancellation and reimburse you for all costs incurred.

9.4 The Contract will terminate immediately if you want to terminate it for any of the reasons listed below. We will reimburse you in full for any goods that were not delivered or were delivered improperly, and you may also be eligible for further compensation. The explanations are:
9.4.1 You do not want to proceed after we informed you that the pricing or description of the items you ordered was incorrect; or

9.4.2 Due to circumstances beyond our control, the delivery of any items may be severely delayed or cease to exist altogether.

10. Price Guarantee

10.1 We give a price promise since we are so sure of our goods and services and their costs. We promise that you won’t find a comparable product, service, or cost elsewhere.
10.2 This guarantee applies to a comparable product, with a comparable degree of service, from a business with a comparable track record (10 years or more of trading) at a lesser cost. For us to confirm the information, you must send us a copy of a quote or website.

10.3 We retain the right to refuse to honour this offer at any time. Sash windows not included.

11. Reaching us

11.1 If you need to reach us, prior to delivery please call us on: 073877911055, or

11.2 Write to us at: Unit 9B, Sterling Industrial Estate, Rainham Road South, Dagenham, Essex. RM10 8TX
11.3 For all post-delivery inquiries, please send us an email with your question at info@iglass.london or send your inquiry to the aforementioned address. This will allow us to understand your question and provide a suitable and expert response. For the hours when Customer Services is open, please see our website.

12.Security of Credit Cards

We have High Level 128-bit SSL encryption on our form pages. Elevon (formerly Sage Pay) handles credit card payments over the phone, and STRIPE uses 3D Secure for all online orders placed on secure servers. When an order is placed, the software encrypts the credit card numbers, which are only decoded after they arrive at our computer. No website contains them in plain text.

13. The power to sever

Any term or other component of this agreement will be removed from it if it is found to be unlawful, void, or unenforceable under any law, regulation, or public policy. Nevertheless, this Agreement’s other terms and conditions will still be fully enforceable.

14.  Complete Contract

To the exclusion of all other agreements, these terms and the quote constitute the whole agreement between us for the supply of products and/or services. Both parties must agree in writing to any changes.

15. Fit and Supply
Our supply and fit agreement governs all contracts that involve installation. In the event that circumstances beyond our control cause the job to be delayed, iGlass Windows and Doors retains the right to collect the remaining balance. After the installation has begun, iGlass Windows and Doors retains the right to request payment in full or in part at any moment. You consent to us keeping your card information safe in compliance with section L.39 so that it can be automatically charged when your task is finished.

16. Coverage

Professional indemnity insurance, errors and omissions insurance, public liability insurance, and work health and safety insurance are among the sufficient insurance policies we have in place to cover our risks and liabilities under the Contract.

17. Suspension, termination, and duration

17.1 After you pay the first invoice, the contract will start, and it will last as long as it takes us to provide the items and/or services.

17.2 At any time, either you or we may end the contract or halt the services by giving the other party written notice of termination or suspension, if that other:

17.2.1 either commits a significant violation of the contract, or a string of serious breaches that culminate in a serious breach, and the breach is either unfixable or not fixed within 14 days of the written notice; or 17.2.2 is subject to any action taken to bring the company into bankruptcy or liquidation.
17.3 Should the Contract be terminated for any reason, the remaining rights and obligations of each of us will remain unaffected.

18. Events outside of either party’s control

18.1 In the event that something outside of our reasonable control prevents us from providing the products and/or services:

18.1.1 We will notify you as soon as it is reasonably possible, and 18.1.2 We will suspend our responsibilities to the extent that it is reasonable, under the condition that we behave responsibly and that we will not be held accountable for any failure that we could not have reasonably prevented.

19. Confidentiality

19.1 We care about your privacy. Regarding your personal information, we respect your privacy and adhere to the General Data Protection Regulation.

19.2 Our policies, including our Privacy Policy, should be read in conjunction with these Terms and Conditions.

19.3 In accordance with these Terms:
“Data Protection Laws” refers to any legal legislation pertaining to the processing of personal data, such as the GDPR, Directive 95/46/EC (Data Protection Directive), and the Data Protection Act of 2018.
The General Data Protection Regulation (EU) 2016/679 is referred to as “GDPR.”
The definitions of “Data Controller,” “Personal Data,” and “Processing” will be identical to those found in the GDPR.
19.4 In order to provide you with the goods and/or services, we process personal data, and we are the data controller for that data.

19.5 In the event that you give us personal information so that we can deliver goods and/or services to you, and we process such information while doing so, we shall abide by the duties set forth by the Data Protection Laws:

19.5.1 We will disclose the reasons for the collection of information either prior to or during the collection of personal data;
19.5.2 Personal data will only be processed for the purposes specified.
19.5.3 Your rights regarding your personal data will be respected; and
19.5.4 To guarantee the security of your personal data, we will put organizational and technical safeguards in place.

19.6 Please get in touch with us right away if you have any questions or concerns about data privacy.

20. Liability limitations and disclaimers

20.1 Since we will not be responsible for damage claims resulting from improper assembly, we advise that you carefully follow the installation instructions step-by-step after receiving your items. All claims must be filed in compliance with the terms of Schedule 1, and our guarantees do not apply in cases where the products or installation malfunction or do not function as a result of the exclusions listed therein.
20.2 In the event that we cause damage to your property while performing installation services, we shall repair it. The cost of fixing any pre-existing issues, flaws, or endemic conditions of the property—whether known or unknown—that might affect how well we perform the installation services or result in damage to the property that we find while performing the installation services, however, is not our responsibility.
20.3 20.3 Subject to clause 20.4 below, we will only be responsible for rectification or a refund for the goods and/or services provided; otherwise, we will not be held accountable for any indirect or consequential losses resulting from the performance of the Services. Additionally, our liability will be limited to the total amount you paid under the terms of the Contract.

20.4 below, we will only be responsible for rectification or a refund for the goods and/or services provided; otherwise, we will not be held accountable for any indirect or consequential losses resulting from the performance of the Services. Additionally, our liability will be limited to the total amount you paid under the terms of the Contract.
0.4 Neither (i) any fraudulent act or omission nor (ii) death or personal harm brought on by carelessness or a breach of our other legal obligations are grounds for exclusion of liability. Accordingly, if you are a consumer, we will not be held responsible for (i) any loss that was not reasonably foreseeable to both parties at the time the contract was made, or (ii) any consequential loss (like a loss of profit) to your business, trade, craft, or profession that a consumer would not experience because we believe you are not purchasing the goods and services primarily or entirely for your business, trade, craft, or profession.
21. Severability
Any term or other component of this agreement will be removed from it if it is found to be unlawful, void, or unenforceable under any law, regulation, or public policy. Nevertheless, this Agreement’s other terms and conditions will still be fully enforceable.

22. Complaints, jurisdiction, and governing law
22.1 The laws of England and Wales apply to the Contract and these Terms, including any non-contractual matters.

22.2 Disputes may be brought before the courts of England and Wales, or the courts of Scotland or Northern Ireland, if the customer resides in one of those countries.

22.3 In an effort to prevent disagreements, we handle complaints in the following ways: We strive to address complaints within seven days, so buyers should get in touch with us if there is a disagreement.

Schedule 1- Warranties
Warranties
Frames for windows and doors are guaranteed against faulty materials and/or workmanship for ten years from the date of delivery.

Sealed units come with a five-year warranty against defective materials and/or workmanship from the date of delivery.
For a period of two years from the date of delivery, fascias, soffits, bargeboards, guttering, locks, handles, and other moving elements are guaranteed against faulty craftsmanship and/or materials.

For five years from the date of delivery, conservatory bases are guaranteed against faulty materials and/or workmanship.

The Guarantee is subject to the following exclusions:

Unintentional damage (including glass shattering), obstructions, normal wear and tear, improper use, and condensation-related defects are not covered by this warranty.

Any issues related to fading or discoloration are not covered by this warranty.

This guarantee excludes any issues related to bug penetration, misting, or the formation of mold.

This guarantee does not cover any issues that may arise if the customer misuses the product or does not properly maintain it.

The Installing Company alone has the authority to decide whether to replace or repair the materials. There is no transferability of this warranty.
Situations

Any claim needs to be submitted in writing and supported by documentation of the purchase, the specifics of the failure, and pictures showing the problem.
The products must only have been used and maintained normally in the home after being installed correctly. This involves using packers underneath the sealed unit to hold it up from the bottom of the sash and making sure drainage holes are kept clear of obstructions.

Products that are subject to misuse, carelessness, incorrect use, alterations, or attachment to equipment other than our own are not guaranteed.
This agreement only covers the United Kingdom as a whole.
Not Included

Any sealed unit that has been tampered with or has cracked glass.
Name and address of the guarantor:

Rainham Road South, Unit 9B, Sterling Industrial Estate, Dagenham, Essex. RM10 8TX

Email address: info@iglass.london

Comprehending the Order Confirmation in Schedule Two

Items: Preview Image: This is the item’s preview image as indicated by “Viewed from.” The tip of a chevron indicates the hinged side of an opening sash.
O/A Sizes: This refers to the product’s total size, including any cill.

Dimensions: All measurements must be given in millimeters. If dimensions are given in a different manner, we will not be held responsible for inaccurate sizes.

The profile type that we utilize for the transom, mullion, or sash is specified as follows: Transom / Mullion / Sash.

Cill (if indicated): This is the selected cill choice. There are three options: 150mm, 180mm, and 85mm. A “Stub cill” is an 85mm cill.
Trickle Vent (if specified): This will indicate the size of each ventilator and where it is positioned (by default, in the sash). The ventilation area of 2000 trickle vents is 2000 mm2, whereas the ventilation area of 4000 trickle vents is 4000 mm2.

Color, Sash Color, or Cill Color: The item’s color, such as Rosewood on White, Light Oak on White, or White. Light Oak on White and Rosewood on White will always have the exterior wood grain. Although interior color may be depicted in images, this is merely a guide and does not actually represent where the color will be.
Handle: The kind of handle and its color. The espagnolette locking heads found on the majority of windows are matched by a “Espag” handle. A door handle that has a lever on both sides is called a Lev/Lev. The term “lev/pad” describes a handle that has a level on one side and a pad on the other.

Casement Locking: Shootbolt for shootbolt locks or Espag for espagnolette locking.

Viewed from: In the preview design, this is the direction in which the object is viewed. Typically, it is “viewed from outside,” but for some goods, it must be “flipped” in order to be manufactured. “Viewed from the Inside” will appear on these objects. To guarantee that the design, opening orientation, and hinge side are as intended, extra care must be made with these things.
Open In/Out: Indicates if the object opens outward or inward.

Glazed in/Out: This refers to whether the glass is inserted from the exterior or the interior.

Trans/Mull: The way the product is assembled, using welded joints.

All-round locking is an option if it is specified.

Door Hinge: This style of hinge is typically a “Flag hinge” in terms of color. Door Lock: The type of barrel for the lock is specified.

Fixing Pack (if applicable): If applicable, the Fixing Pack.

Total Price: Unless otherwise noted, the price listed for each item is ex VAT.
Details of Glazing and Apertures

The thickness of the sealed units we employ, which consist of a 4mm glass pane, a 20mm gap, and an additional 4mm glass pane, is denoted by the number 4-20-4.

Clear, Obs, and Tuff: Indicates whether the glass is opaque or clear; Tuff denotes hardened glass.

Options for glass ornamentation include Georgian Bar, Diamond Lead, and Square Lead.

Glass embellishment thickness and color: 18mm Bar White, 9mm Lead Silver