Frames for windows and doors are guaranteed against faulty materials and/or workmanship for ten years from the date of delivery.

Sealed units come with a five-year warranty against defective materials and/or workmanship from the date of delivery.
For a period of two years from the date of delivery, fascias, soffits, bargeboards, guttering, locks, handles, and other moving elements are guaranteed against faulty craftsmanship and/or materials.

For five years from the date of delivery, conservatory bases are guaranteed against faulty materials and/or workmanship.

The Guarantee is subject to the following exclusions:

Unintentional damage (including glass shattering), obstructions, normal wear and tear, improper use, and condensation-related defects are not covered by this warranty.

Any issues related to fading or discoloration are not covered by this warranty.

This guarantee excludes any issues related to bug penetration, misting, or the formation of mold.

This guarantee does not cover any issues that may arise if the customer misuses the product or does not properly maintain it.

The Installing Company alone has the authority to decide whether to replace or repair the materials. There is no transferability of this warranty.

For future reference, this promise ought to be preserved and stored in a secure location.

Instructions for Maintenance:

A minimal level of care and attention is required to extend the product’s life. Where you reside determines how frequently. Cleaning may need to occur more frequently in areas that are heavily industrialized, seaside, or next to a major road. We advise using just warm, soapy water (you may also use dishwashing liquid) and a lint-free cloth. Then, wipe dry with a gentle, clean cloth.

Please, do not…

Use scouring pads or abrasive cleansers.

Make use of steam or pressure washers.

Use any kind of solvent or bleach.

Use any kind of adhesive or tack.

Come into contact with anything sharp.

Hardware (save for the tracks on sliding doors)

Must receive minor oiling every six months.